Shipping & Returns
Shipping Policy (e-books only)
UK & International Shipping:
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We are currently able to fulfil all UK and international orders placed on our e-books. We aim to process all e-book orders within 1 to 2 business days (excluding weekends and holidays) of you receiving your order confirmation email.
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Our e-books are delivered electronically via email, so after placing your order, you should receive another email containing your order. Please ensure you have provided a suitable and functional email address, as failure to provide this may result in your order being delayed or misplaced.
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If you haven’t received your order within 2 days of receiving your shipping confirmation email, then please contact us at: customerservice@carmeliarobertsbooks.com with your name and order number, and we will look into it further for you.
Refunds, Returns & Exchanges Policy (e-books only)
The Consumer Contracts Regulations contain specific provisions for digital content. As a consumer you must also acknowledge that once the download starts you lose your right to cancel.
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In the event that your order arrives damaged or faulty in any way, please email us as soon as possible at customerservice@carmeliarobertsbooks.com with your order number and a photo/any print screens of the issue you are experiencing. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at customerservice@carmeliarobertsbooks.com